BEADIA STUDIO · CUSTOMER INFORMATION
Returns & exchanges
Have a problem with your order? Start here so we can review the right item and help you.
Request help with an order
Contact Beadia with your order number, the email used at checkout and a clear description of the issue. For a damaged, incorrect or missing physical item, include photos of the item and packaging when you contact us.
Use the Help & Support form in the footer or contact us on WhatsApp. Do not send passwords or payment card details.
Normal bead manufacturing variations
Small differences in bead color, height, texture or slight edge roughness can occur in bulk manufacturing. Minor cosmetic differences within normal manufacturing tolerance are not treated as a manufacturing defect. The unused-item return conditions below still apply.
If you believe your item is defective or unsuitable for its intended use, describe the issue so we can review it. This statement does not limit rights that cannot be excluded under applicable consumer law.
Unused physical items
You may request a return for an unused physical item within 24 hours of delivery. Contact us with your order number and checkout email before sending anything back. The buyer is responsible for return shipping costs.
We will confirm the return instructions and review the item against the applicable return conditions. A submitted request is not automatic approval. These conditions apply to voluntary returns and do not restrict rights or remedies required by applicable consumer law, including claims for defective or incorrectly supplied goods.
Custom kits and finished artwork
Custom bead kits are prepared for your chosen pattern, and finished-artwork orders include assembly. Include the relevant pattern or order details when requesting help so we can check what was ordered.
Delivered digital patterns and services
Delivered PDF templates and completed digital services are non-refundable, except where a refund or other remedy is required by applicable law. Digital items do not involve a physical shipment.
If a verified payment has not provided the expected access, contact us with the order number. We will review the payment and delivery records.
Read digital delivery and download help · Read shipping and delivery information
Related information & support
Returns & exchanges · Shipping & delivery · Digital delivery · Creation Points · Privacy Policy